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Valutato. / 5. Basato su recensioni clienti
JANUARY CR.org
ratings Cell service by city
Guide to the ratings
5
4
3
2
1
Better Worse
Based on responses from ConsumerReports.org subscribers with cellphone
service surveyed in September . Only providers for which we had sucient
data of the specified type are included in the table. The Ratings by city show
providers with sucient data there, including standard and prepaid customers;
not all carriers available in a city may be rated. In both charts, “” indicates
insucient data. Reader score reflects respondents’ overall satisfaction with
cellphone service and is not limited to the factors listed. A score of would
mean all respondents were completely satisfied; very satisfied, on average; ,
fairly well satisfied. The following ratings are based on the occurrence of problems
in the previous week and are adjusted for frequency of use: voice no service,
static; text diculty sending/receiving messages, delays; and 4G service
unavailable, interrupted, or downgraded to slower service. Along with issue
resolved the percentage who said their issue was satisfactorily resolved in a
timely manner, the preceding ratings are relative, reflecting dierences from the
average of all providers in all areas. The following reflect mean scores on a scale of
“Very poor” to “Excellent”: value for money, satisfaction with data service, ease
and speed of reaching support sta through the phone system, and support
sta knowledge. Findings might not reflect the general U.S. population.
Provider Reader score Survey results
0 100
Voice
Text
Data
ATLANTA
Verizon
74
&Z &X &X
Sprint
68
&C &X &C
T-Mobile
64
&V &V &C
AT&T
60
&V &C &V
AUSTIN, TExAS
Verizon
71
&X &X &X
T-Mobile
68
&C &C &C
Sprint
67
&C &C &C
AT&T
62
&C &C &V
BOSTON
Verizon
70
&X &C &X
T-Mobile
67
&V &C
—
Sprint
67
&V &C &C
AT&T
59
&B &V &V
CHICAGO
U.S. Cellular
85
&Z &Z
—
Verizon
73
&X &X &X
T-Mobile
68
&C &C &C
AT&T
61
&V &V &V
Sprint
52
&B &B &B
DALLAS-FORT WORTH
Verizon
74
&X &X &X
T-Mobile
67
&C &C &C
Sprint
67
&C &C &C
AT&T
64
&C &C &C
DENVER
Verizon
71
&X &X &X
Sprint
69
&C &C &C
T-Mobile
66
&C &V &C
AT&T
58
&B &B &V
DETROIT
Verizon
73
&X &X &X
AT&T
64
&C &C &V
Sprint
61
&V &V &V
Provider Reader score Survey results
0 100
Voice
Text
Data
HOUSTON
Verizon
77
&Z &Z &Z
T-Mobile
66
&C &C &C
Sprint
62
&C &C &C
AT&T
60
&V &V &V
KANSAS CITY
Sprint
78
&X &C &X
Verizon
76
&Z &Z &X
AT&T
66
&X &C &C
LOS ANGELES
Verizon
72
&X &X &X
T-Mobile
67
&V &C
—
Sprint
65
&V &V &C
AT&T
57
&V &V &V
MIAMI
Verizon
73
&X &X &X
Sprint
69
&C &V &C
T-Mobile
66
&V &C &C
AT&T
64
&C &C &C
MILWAUKEE
U.S. Cellular
85
&Z &X &Z
Verizon
71
&X &X &X
AT&T
60
&C &V &V
Sprint
58
&B &B &V
MINNEAPOLIS-ST. PAUL
Verizon
71
&C &X &X
T-Mobile
66
&C &C &C
Sprint
64
&C &C &C
AT&T
63
&C &C &C
NEW YORK
Verizon
71
&X &C &X
Sprint
68
&V &V &C
T-Mobile
63
&V
— —
AT&T
60
&B &B &V
PHILADELPHIA
Verizon
70
&X &X &X
T-Mobile
67
&V &C &C
AT&T
65
&C &C &C
Sprint
63
&V &V &C
Provider Reader score Survey results
0 100
Voice
Text
Data
PHOENIx
Verizon
75
&Z &X &X
Sprint
68
&C &C &C
AT&T
67
&C &C &C
T-Mobile
65
&C &V &V
SALT LAKE CITY
Verizon
71
&X &X &X
T-Mobile
64
&C &C &C
AT&T
62
&C &C &C
SAN DIEGO
Verizon
74
&X &X &X
T-Mobile
68
&V &C &C
Sprint
67
&C &C &C
AT&T
63
&C &C &C
SAN FRANCISCO
Verizon
72
&X &X &X
T-Mobile
66
&C
— —
Sprint
66
&C &C &C
AT&T
57
&B &V &V
SEATTLE
Verizon
71
&X &X &X
Sprint
68
&C &C &C
T-Mobile
66
&C &C &C
AT&T
62
&C &C &V
ST. LOUIS
Verizon
73
&X &C &X
Sprint
72
&X &X &C
AT&T
65
&C &C &C
TAMPA, FLA.
Verizon
73
&X &X &X
AT&T
69
&C &C &C
T-Mobile
68
&C &C &C
Sprint
68
&C &C &C
WASHINGTON, D.C.
Verizon
70
&X &X &X
Sprint
66
&V &V &C
AT&T
65
&C &C &C
T-Mobile
64
&C
— —
In order of reader score, within metropolitan areas.
Dierences in reader score of fewer than six points are not meaningful.
More Ratings on next page
- COMPUTERS, TABLET 1
- S111 i i 2
- 12-INCH 4
- SCREEN 4
- WI-FI-ONLY continued 4
- Guide to the Ratings 4
- SMART PHONES 6
- «'S 7
- Galaxy s m (16GB) (Verizon) 8
- COVER STORY 11
- Data-hogging phone habits 12
- AT&T, Sprint, and 13
- T-Mobile 4G users 13
- Data plans are changing 14
- You can now get 15
- Ratings Cell-phone stores 16
- Hot new tablets 18
- A fine iPad 19
- Two models for the Surface 20
- Which phone 22
- Smart but not fancy 23
- Just the basics 23
- Ratings Cell-phone service 24
- Cell service by city 25
- Ratings Smart phones 26
- CR.org 27
- C3 Samsung 27
- Smart phones 28
- Samsung Stratosphere 29
- (verizon) 29
- HTC One S (T-Mobile) 29
- Motorola Photon Q 4G LTE 29
- (Sprint) 29
- Samsung Galaxy S III 30
- (verizon, 32GB) 30
- LG Optimus G 30
- (AT&T) 30
- COMPACT HIGH PERFORMER 31
- FOR A TABLET ALTERNATIvE 31
- Overview - Carriers 32
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